Bande Studio Vanessa V Knit
We want you to be thrilled with your purchase. If you would like to return your items, you can use our easy returns portal here. Terms: You can return an un-used/unworn item within 14 days for either a credit note or refund.
We offer free shipping over $99 Australia wide.
Orders under $99 we offer:
Standard shipping - $10
Express shipping - $13
As a result of COVID-19 Australia post are expecting delivery delays
AUSTRALIAN SHIPPING POLICY
We offer Australia Wide *FREE EXPRESS SHIPPING on orders over $150!
Alternatively you can pay $15 for Express Shipping (usually overnight however due to COVID-19 there are delays).
Orders will be shipped within 3 - 4 business days. Orders placed on a weekend day or public holiday will be processed within 48-32 hours of next business days.
PLEASE NOTE DUE TO THE IMPACT OF COVID-19 SHIPPING MAY TAKE UP TO 7 -10 BUSINESS DAYS. I assure you we will do our utmost to get your order to you ASAP. Thank you for your understanding and support of my small business.
Once dispatched E-Parcel provides customers with a tracking THERE ARE DELAYS WITH AUS POST DUE TO COVID-19. Locations outside of metropolitan areas upto 14 days for Western Australia.
You will receive an email from E-Parcel letting you know that your order has been shipped along with a tracking number.
NEW ZEALAND SHIPPING POLICY
Flat rate of $25 and goods will be received within 7 - 10 business days
CLICK AND COLLECT
We offer click and collect for local customers. Simply click the 'Pick Up' shipping method at check out. This is a free service whereby customers will not be charged shipping.
You will receive a confirmation ticket that your order is ready for pick up. Please bring along your order confirmation. Click and collect operating hours are:
Wednesday, Thursday, Friday: 10am - 2pm.
Pick up address is:
Shop 65A Mt Eliza Way, MOUNT ELIZA 3930, Australia